Privacy Policy – Joyful Serenity Healing
Effective Date: 24 February 2025
Welcome to Joyful Serenity Healing (the “Website”). Your privacy is important to us, and we are committed to treating your information with care and respect. This Privacy Policy explains how we handle your information when you visit our Website, book a session, or connect with us for energy healing, including distance healing services.
1. Information We Collect
We do not collect personal information directly through this Website. However, when you book a session through our third-party booking platform, Square, we may have access to the information you provide, such as your name, email address, phone number, and appointment details. This information is securely stored within Square’s platform and is used solely to schedule, confirm, and provide your Reiki sessions, including distance healing sessions.
Additionally, if you complete our client intake form through Google Forms, we collect basic information such as your name, address, email, allergies, and emergency contact details. This information is collected to ensure your safety and well-being during sessions and is retained for insurance requirements and record-keeping purposes.
We treat all information shared with us with confidentiality, care, and compassion. Any information discussed during your healing sessions is kept strictly confidential.
2. Third-Party Services
Our booking system and payment processing are handled by Square. When you click to book a session, you will be redirected to Square’s platform. Square collects and processes your personal information in accordance with their own privacy policy, which we encourage you to review.
We may access the information you provide through Square to manage your appointments and provide personalised healing experiences. However, we do not share this information with any third parties.
Additionally, information collected through Google Forms is securely stored within Google’s platform and is accessible only to us. This information is used solely for your care and is not shared with any third parties.
For more information, please refer to Square’s Privacy Policy: https://squareup.com/au/en/legal/general/privacy and Google’s Privacy Policy: https://policies.google.com/privacy?hl=en-US
3. Cookies and Analytics
Our Website may use cookies and analytics tools to create a calm and seamless browsing experience. These tools collect non-personal information such as your browser type, pages visited, and time spent on the Website. This data is anonymous and helps us improve our Website while respecting your privacy.
If you prefer not to allow cookies, you can adjust your browser settings to block or delete them.
4. Distance Healing and Confidentiality
For distance healing sessions, any information you share with us before, during, or after the session is treated with the utmost confidentiality and care. We understand the deeply personal nature of energy healing and are dedicated to creating a safe and compassionate space for you, even from a distance. Any personal details shared are used only to support your healing process.
5. External Links
Our Website may include links to other websites, such as social media platforms or external resources. We are not responsible for the privacy practices of these websites and recommend reviewing their privacy policies when you visit them.
6. Security
We take the security of your information seriously. While no online transmission is completely secure, we strive to protect your data to the best of our ability. The information collected through Square and Google Forms is stored securely within their platforms, and we follow best practices to ensure its confidentiality.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please feel free to reach out. We are here to support you.
Joyful Serenity Healing